Spokane Valley Fire Department has conducted a five-year comparison of all calls for service received.
The comparison study was presented to the Spokane Valley Fire Department’s Board of Commissioners on Monday during the regularly scheduled public meeting, said Julie Happy, department spokeswoman.
Here is a look at the comparison findings:
- Through June of 2018, dispatch logged 8,816 calls for service.
- Through June of 2019, dispatch logged 9,007 calls for service.
The numbers show an increasing trend for calls for service. Approximately 85 percent of all calls received are for EMS response teams. As an Accredited Fire Department with the Center for Public Safety Excellence, the SVFD understands the importance of customer service and continuous improvement.
Striving to provide high quality emergency services to the citizens of the Spokane Valley, Liberty Lake, Millwood and the unincorporated areas they serve is a direct reflection of the higher standards of operation the Spokane Valley Fire Department practices every day in its commitment to service.
“By evaluating emergency responses, we can better plan for future demands,” said SVFD Division Chief Pat Schaffer. “As our calls for service increase, it is vital we utilize existing resources in the most efficient and cost effective ways to improve levels of service.”
The SVFD Five-Year Strategic Plan priorities outline a comprehensive workforce management plan to achieve anticipated needs and best practices for responding to those needs.