Spokane Valley Online
The Spokane Valley News Herald
City of Spokane Valley, WA
Avista warns customers of door-to-door scam


Managing Editor


Avista urges customers to be alert for anyone pretending to be from Avista. Be aware of anyone who shows up unexpectedly at your home asking for inside access or uses high pressure tactics to demand immediate payment to avoid having your service disconnected.

Red flags for scam activity:
• The scammer does not have an Avista photo ID badge. Avista employees and contractors all carry an Avista photo ID badge.
• You were not contacted prior to their arrival. Avista employees and contractors typically do not need access to the inside of your home unless you have contacted Avista directly about a specific problem.
• The scammer is not wearing apparel with the Avista logo. Avista employees and contractors will typically have a reflective vest or other apparel with the Avista logo on it.
• The scammer’s vehicle does not have an Avista logo on it. All Avista vehicles and contract vehicles will have the Avista logo present.
• The scammer instructs the customer to purchase a pre-paid debit or credit card – widely available at retail stores – then call him or her back to supposedly make a utility payment.

How to protect yourself:
• Avista never asks or requires a customer to purchase a prepaid debit card to avoid disconnection.
• Customers with a past due account receive an advance disconnection notification with the regular monthly billing – never a single notification one hour before disconnection.
• Customers who suspect or experience fraud, or feel threatened should contact local authorities, and then call Avista’s customer service at 800-227-9187. The number is listed on Avista’s monthly bill.
• Customers can call Avista at 800-227-9187 to verify an employee or contractors identity.
• Visit myavista.com for additional information and learn how to protect yourself from becoming a victim of a scam.

Print Advertising - contact:
Steve Barge
Account executive - Spokane Valley News Herald
Cell: 509-230-3355
Office: 509-924-2440
e-mail: vnh@onemain.com
TheSpokane Valley News Herald
is the City of Spokane Valley, Washington's official Newspaper. The City Council of the City of Spokane Valley, Washington named the Spokane Valley News Herald as the city's "official" newspaper. The designation means the Spokane Valley News Herald will publish the city's legal notices on a contract basis for one year.

E-mail: vnh@onemain.com
Phone: (509) 924-2440